Hello, I apologize for the trouble with the product. Please try resetting the headphones, which might help, see link: https://www.intezze.com/sites/default/files/soubory/2022/07/cliq-reset. pdf.
If this does not help, please contact the manufacturer
[email protected], they will be happy to advise you and help you solve the problem. Thank you and have a nice day, Ondřej - Alza expert