We'll bring it in.
We'll plug it in.
You can have your stuff tomorrow, weekend or no weekend!*
*Applies in approximately 91% of cases, except for unexpected situations that may occur when ordering and paying for the order before 16.00 (payment is not required if you choose the Cash on Delivery option).
Leave it all to us
Delivery to selected locations
in the Slovak Republic
Available 7 days a week
Mon-Sun from 8:00-20:00
We will bring the appliance to your home and plug it in
Install the appliance or TV on the wall **
Clean up the packaging material
Take away your old appliance
** All additional services are provided by AlzaExpres. We cannot guarantee the full range of services if AlzaExpres is at full capacity and delivery is provided by another external carrier. The service cannot be purchased via the mobile app.
Choose from two types of delivery
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Delivery Behind the First Lockable Door starting from €14.99 The driver will deliver the appliance behind the first lockable door (e.g. the front door of an apartment building, the gate of a family house, etc.) |
Recommended Complete Delivery starting from €22.99 The delivery crew will bring the appliance to your apartment and place it exactly where you need it. Can only be used for products up to 150 kg. | |
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Unpacking, basic installation, packaging removal
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Old appliance removal
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Delivery insurance
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Where is this service available?
Check the map to see if your location is covered by our delivery service.
Supplementary services
If you have your appliance delivered by AlzaExpres, you can also take advantage of a range of additional services such as Built-in Appliance Installation or Wall-mounted TV Installation.
Basic installation of freestanding electrical appliances
Removal of old appliance
Delivery insurance
Installing built-in appliances
Installing a built-in
oven/microwave
Installing a built-in washing machine
Installing a built-in tumble dryer
Installing a built-in dishwasher
Installing a built-in refrigerator
Installing a built-in freezer
Installing a built-in wine cooler
Installing an electric cooktop
Installing a TV on the wall
The service cannot be purchased via the mobile app.
What should I do before you arrive?
Check the dimensions
Before you make your order, double-check the dimensions of the appliance and the width of your doors, corridors, etc., so that the delivery crew can get your appliance in safely.
Wait for the text message
AlzaExpres will send you a text message on the day of delivery with information on when the goods will be delivered.
The crew will contact you
Once the AlzaExpres crew is on its way, they will contact you by phone.
Clear the way
Remove anything that could obstruct the path to the target location.
Cover the floor
If you have a wooden floor, we recommend covering it with cardboard to prevent any potential damage.
Check the packaging
Check the packaging when you accept the delivery. In case of major damage, please contact us at: +421 2 5710 1800.
What is included in the basic installation of freestanding electrical appliances?
How is the basic refrigerator installation performed:
- The staff will unpack the appliance and take away the packaging material.
- Carry your new refrigerator to where you want it.
- The appliance will be placed in a level position (using corner steadies).
- For American refrigerators: same as above, plus we connect it to the water supply (for the ice maker).
Basic installation will not be performed if:
- The electricity socket is not within the reach of the power cord.
- The floor is too uneven (the appliance cannot be placed in a level position).
- The appliance cannot be brought to the target location.
- You decide you do not want us to perform it.
- Please note that we do not make any structural modifications, such as drilling/cutting into walls, wood or other materials during the installation.
How is the basic washing machine installation performed?
- The staff will unpack the appliance and take away the packaging material.
- Carry your new washing machine to where you want it.
- The appliance will be placed in a level position (using corner steadies).
- Remove the transit bolt.
- Connect the washing machine to the water supply and waste outlet.
- Run the basic washing programme and the spin cycle to check that everything is watertight and in a working order.
Basic installation will not be performed if:
- The water/waste connections are not available or are more than 1.5m away from the appliance.
- The electricity socket is not within the reach of the power cord.
- The floor is too uneven (the appliance cannot be placed in a level position).
- The appliance cannot be brought to the target location.
- You decide you do not want us to perform it.
- Please note that we do not make any structural modifications, such as drilling/cutting into walls, wood or other materials during the installation.
How is the basic tumble dryer installation performed?
- The staff will unpack the appliance and take away the packaging material.
- Carry your new tumble dryer to where you want it.
- The appliance will be placed in a level position (using corner steadies).
- Connect the tumble dryer to the waste water outlet.
- If you have purchased an appliance set from Alza.cz, then we shall install the whole set (washing machine, stacking kit, tumble dryer).
- If you have a part that was not purchased from Alza.cz, we will install it if it fits and if there is no additional drilling required. Due to the risk of voiding your warranty, we do not install sets otherwise.
Basic installation will not be performed if:
- The water/waste connections are not available or are more than 1.5m away from the appliance.
- The electricity socket is not within the reach of the power cord.
- The floor is too uneven (the appliance cannot be placed in a level position).
- The appliance cannot be brought to the target location.
- You decide you do not want us to perform it.
- Please note that we do not make any structural modifications, such as drilling/cutting into walls, wood or other materials during the installation.
How is the basic dishwasher installation performed?
- The staff will unpack the appliance and take away the packaging material.
- Carry your new dishwasher to where you want it.
- The appliance will be placed in a level position (using corner steadies).
- Remove the transit bolt (if the dishwasher model has it).
- Connect the dishwasher to the waste water outlet.
- Run the basic washing programme to check that everything is watertight and in a working order.
Basic installation will not be performed if:
- The water/waste connections are not available or are more than 1.5m away from the appliance.
- The electricity socket is not within the reach of the power cord.
- The floor is too uneven (the appliance cannot be placed in a level position).
- The appliance cannot be brought to the target location.
- You decide you do not want us to perform it.
- Please note that we do not make any structural modifications, such as drilling/cutting into walls, wood or other materials during the installation.
How is the basic oven/cooktop installation performed?
- The staff will unpack the appliance and take away the packaging material.
- Carry your new oven/cooktop to where you want it.
- Please note: To connect the oven/cooktop to the three-phase wiring, you must order the Built-in Appliance Installation service.
Basic installation will not be performed if:
- The electricity socket is not within the reach of the power cord
- You decide you do not want us to perform it.
- If you have an over or cooktop with 3-phase wiring (Built-in Appliance Installation service required).
- If the gas or electrical appliances require a professional installation.
- Please note that we do not make any structural modifications, such as drilling/cutting into walls, wood or other materials during the installation.
How is the basic TV installation performed?
- We unpack the TV and take away the packaging material.
- Install the TV stand.
- Place the TV where you want to have it installed.
- Connect the TV to the mains and perform the initial setup.
- Set-top box or satellite installation is not included in the service.
- Notice: from November 1 to April 1, we do not plug in the TV straight out of the box due to low outdoor temperatures. The TV must be allowed to reach the room temperature once unpacked, otherwise you risk damaging your appliance.
Basic installation will not be performed if:
- The appliance cannot be brought to the target location.
- You decide you do not want us to perform it.
- Please note that we do not make any structural modifications, such as drilling/cutting into walls, wood or other materials during the installation.
FAQ
I live on the 12th floor. Are you really going to deliver my appliance to my apartment?
Yes. Our two-man crew will carry the appliance all the way to your apartment and place it where you need it (applies to delivery to a single apartment or commercial space).
Is it possible you won’t be able to deliver the goods behind the first lockable door?
As part of this service, we will do everything we can to ensure that your goods are delivered. However, there may be exceptional cases in which this is not possible. For example, steep or narrow stairs leading to the first lockable door, unpaved (muddy) road, slippery terrain, etc.
Does the service apply to products from external warehouses?
Unfortunately, not yet. For products shipped from external warehouses of our partners, we are unable to offer the shipping options and follow-up services listed here.
Is delivery with AlzaExpres Complet safe?
Yes, safety is paramount for us. We follow the current sanitary measures as mandated by the government, the Ministry of Health, the regional sanitary stations and the common sense.
Our staff wear protective gloves and respirators throughout the entire appliance removal and installation process. Every day, we also disinfect all our vehicles and, if necessary, use ozonation.
What should I do if I am not satisfied with the service?
We strive to provide the best service possible, but we understand that there may still be grounds for submitting a claim. Did you discover the parcel was damaged after you had collected it and the carrier had already left? Are you unhappy with the installation of the appliance or the behaviour of our staff? In this case, please contact us via the contact form or our call centre.
You can reach our call centre via our 24-hour customer service line at +421 2 5710 1800. Alternatively, you can also use WhatsApp or Messenger.
Make sure to provide:
- your purchase receipt number
- your parcel number
- description of the defect (we recommend adding a photo)
- your contact details
Did you order the Installation of a Built-in Appliance service along with your appliance?
After completing your order, our call centre staff will contact you to specify the date and installation details to ensure that everything runs smoothly. The shipping fee is not included in the service.
Installing freestanding electrical appliances
What does the service include?
- The crew will unpack the appliance and take the packaging material straight away. Just have the water, energy and waste connections ready.
- This service is provided only for freestanding electrical appliances (washing machines, dryers, dishwashers, refrigerators, freezers, TVs, etc.).
- With a built-in appliance, the crew will "only" unpack the appliance and take away the packaging material. If you wish to install a built-in appliance, you need to order the additional Built-in Appliance Installation service.
Before the driver arrives and the installation, make sure that:
- You have the utility connections (electricity, water) and waste water connection ready.
- The connections are compatible with the purchased appliance.
- The purchased appliance will fit in the designated place.
- Placing the dryer and washing machine on top of each other is only possible if you have an original connection part, where no drilling is required. Otherwise, the aplliances won't be stacked.
Removing old appliances
What does the service include?
- If you request it, our crew will take away your used appliance (valid for all types of delivery).
Before the driver arrives and the installation, make sure that:
- The old appliance is properly disconnected, clean and complete.
- In case of washing machines, dishwashers, dryers, refrigerators or freezers, makes sure they are also dry and de-iced.
- There must be no water in the appliance.
Delivery insurance
What does the service include?
- In case your order gets damaged during delivery, we will deal with your claim promptly. Within 24 hours at the latest, you will be contacted by our customer service operator and together you will work everything out.
Installing a built-in oven/microwave
We're committed to making it as easy as possible for you to get your new built-in oven (or built-in microwave). That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99incl. VAT
What do I need to do before you arrive?
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new oven/microwave to make sure everything is in order.
- Plug the new appliance into the mains and place it in the prepared cabinet.
- If the kitchen skirting board needs to be removed, we will remove it and then return everything to its original state after installing the appliance.
- Switch on your new appliance to check that it's working as intended. Then set the time.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
Installing a built-in washing machine
We're committed to making it as easy as possible for you to get your new built-in washing machine. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Provide the necessary water, waste and energy supply connections.
- Check the access route to ensure it's large enough for the appliance (width of doors etc.).
- Water and waste connections should be no more than 1.6m away from the appliance.
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new washing machine to make sure everything is in order.
- Connect the new appliance to the mains and connect the water and waste supply.
- Fit the furniture door on the new washing machine (adjusting the hinge locations as necessary).
- Run the basic washing programme to check that the washing machine is working properly.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
You can also order the following services on the spot:
- Enlargement of the supply connection opening in the cabinet.
- Supply connection extension (if the conditions allow it).
Installing a built-in dryer
We're committed to making it as easy as possible for you to get your new built-in dryer. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Provide the necessary supply connections (electricity or waste - depending on the type of dryer).
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- The waste connection should be no more than 1.6m away from the appliance.
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new dryer to make sure everything is in order.
- Connect the new appliance to the mains and, if necessary, connect the waste water pipe (depending on the type of dryer).
- Fit the furniture door on the new dryer (adjusting the hinge locations as necessary).
- Run the basic programme to check that the dryer is working properly.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
You can also order the following services on the spot:
- Enlargement of the supply connection opening in the cabinet.
- Supply connection extension (if the conditions allow it).
Installing a built-in dishwasher
We're committed to making it as easy as possible for you to get your new built-in dishwasher. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Provide the necessary water, waste and energy supply connections.
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- The waste connection should be no more than 1.6m away from the appliance.
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and the furniture door and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect the new appliance to make sure everything is in order.
- Connect the new appliance to the mains and place it in the prepared furniture cabinet.
- Connect the front furniture panel and return the dismantled skirting board to its original state.
- Connect the water and waste supply and install the furniture door.
- Run a basic washing programme to check that the dishwasher is working properly.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
You can also order the following services on the spot:
- Enlargement of the supply connection opening in the cabinet.
- Supply connection extension (if the conditions allow it).
Installing a built-in refrigerator
We're committed to making it as easy as possible for you to get your new built-in refrigerator. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new appliance to make sure everything is in order.
- At the customer's request, we can change the direction in which the refrigerator door opens.
- Place your new refrigerator in the prepared cabinet and attach and connect the furniture doors.
- Prepare the cable to connect the refrigerator to the mains.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
- The customer has to plug the built-in refrigerator into the power outlet independently about 4-6 hours after installation, due to the need to stabilise the cooling medium.
Installing a built-in freezer
We're committed to making it as easy as possible for you to get your new built-in freezer. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new appliance to make sure everything is in order.
- At the customer's request, we can change the direction in which the freezer door opens.
- Place your new freezer in the prepared cabinet and attach and connect the furniture doors.
- Prepare the cable to connect the freezer to the mains.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
- The customer has to plug the built-in freezer into the power outlet independently about 4-6 hours after installation, due to the need to stabilise the cooling medium.
Installing a built-in wine cooler
We're committed to making it as easy as possible for you to get your new built-in wine cooler. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- The electricity socket should be no more than 1.3m away from the appliance.
How is the installation carried out?
- We uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new appliance to make sure everything is in order.
- At the customer's request, we can change the direction in which the wine cooler door opens.
- Place your new wine cooler in the prepared cabinet.
- Prepare the cable to connect the wine cellar to the mains.
- Finally, we will clean up after ourselves, say our goodbyes, and take away your old appliance and packaging materials.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
- The customer has to plug the built-in wine cooler into the power outlet independently about 4-6 hours after installation, due to the need to stabilise the cooling medium.
Installing an electric cooktop
We're committed to making it as easy as possible for you to get your new electric cooktop. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€67.99 incl. VAT
What do I need to do before you arrive?
- Check the access route to ensure it's large enough for the appliance (width of doors etc.)
- Cut out an appropriately sized hole for the cooktop.
- Provide access to the circuit breakers in the flat / house.
- Get a sufficiently long three-phase power supply cable to connect to the cooktop.
How is the installation carried out?
- We turn off the cooktop electric circuit at the circuit breaker.
- Uninstall your old appliance and allow you to clean the hard-to-reach nooks and crannies.
- Unpack and inspect your new appliance to make sure everything is in order.
- We connect your new cooktop and place it in the hole in the kitchen countertop.
- Switch on the appliance and check that all the hotplates and cooking zones are working as they should.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
You can also order the following services on the spot:
- We can cut out/enlarge the cooktop installation opening on request.
Installing a TV on the wall
We're committed to making it as easy as possible for you to get your new wall-mounted TV. That's why we try to deliver and install your new appliance at the same time. You can look forward to a pleasant and helpful crew who will do a good job and clean up after themselves.
Service price
€77.99 incl. VAT
*The service does not include the connection of satellite TV and other devices (e.g. games consoles etc.) to the TV.
What do I need to do before you arrive?
- The mount does not come supplied with your TV and must be ordered separately (for this reason, we contact customers the day before delivery to confirm that the mount bracket will be available). We cannot install your TV on the wall without a compatible mount bracket.
How is the installation carried out?
- We unpack the TV and you tell us where exactly do you want to have your TV installed.
- We shall use a detector to verify that it's safe to drill into the wall in that particular spot.
- Then we choose the appropriate anchoring means (dowels, etc.) for your wall material.
- We carefully measure everything, drill the holes, and install the mount bracket.
- We inform you what your mount bracket can or cannot do and install the TV.
- Connect the TV to the mains and then to the antenna or Wi-Fi network.
- Perform the standard TV setup and familiarise you with the basic functions your TV offers.
- The crew will go over the handover protocol with you. In it, you will agree together on all the tasks that have been carried out during the installation.
- You get to keep the packaging material for at least 14 days (in case you decide to return the TV).
