Parcel Insurance | Alzashop.com

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How does it work?

Purchase the service

Make sure that you have selected the service in the section Shipping and Payment.
Contact us

We are available in our stores or on our Customer Service line 225 340 111 24/7.
We'll arrange the settlement

Your goods will be replaced or you'll be refunded.
Returning defective goods

We will arrange to pick up the goods at your convenience.

How long are you going to wait? The sooner you contact us, the faster the claim can be settled, if not immediately. In any case, our staff will get in touch with you within 24 hours.

The service cannot be purchased ex-post and it can be applied within 14 days of receiving your parcel. To speed up the claim process, we recommend contacting us within 3 days of receiving your order. Full Terms & Conditions

Where can I find the service?

volba Aplikovat ochranné sklo na detailu produktu — The service applies to the entire order and can be purchased for CZK 35 in the second step of completing your order in the section Shipping and Payment in the shopping cart.
The option can be found by selecting the delivery options: Delivery of Heavy and Bulky Goods and Delivery to Specific Address.

FAQ

How do I make a claim?

We are available in our stores or on our 24/7 customer service line 225 340 111.
What if the product is no longer in stock?

We will arrange an alternative solution and if you do not agree, you will be refunded.
How many days do I have to make a claim?

You can make a claim within 14 days of receiving your parcel. To speed up the claim process, we recommend contacting us within 3 days of receiving your order.
When can I expect my replacement product?

The sooner you contact us, the faster the claim is settled, if not immediately. In any case, our staff will contact you within 24 hours.
How do you collect the damaged product?

The fastest way is to hand over the product in any of our staffed stores. If you need us to collect the damaged goods, the carrier will contact you upon agreement regarding the handover.
Do I need to pay the shipping fee again?

No, the shipping costs are covered by us. Customer satisfaction is paramount.

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