OnePlus is going the extra mile for its customers in the Czech Republic. If you wish to claim your OnePlus phone, it is no longer necessary to return it to an Alza.cz store, you can deal directly with OnePlus. Complete the form on the OnePlus website and a courier will come to collect the phone from virtually anywhere. Your repaired phone, or a brand new replacement, will be returned to you within 10 days. You can deal with the entire claims process from the comfort of your home. Read on for more details
If something goes wrong and you have to claim your OnePlus phone, you can do so conveniently and quickly. Just fill in the online form at OnePlus website. Direct contact with the manufacturer will speed up the complaint process significantly and you can have a new or repaired phone delivered back to your home in 10 days. And without going anywhere. How does the claims process work?
There are some additional rules for the new OnePlus claims system:
OnePlus product owners are encouraged to use the claim form on oneplus.com if their phone breaks down to save time. Thanks to this, they receive above-standard service, including transport from their place of residence. The whole process is resolved within 10 days, which is one-third of the legally-stated claims period.