Theft Insurance
Pickpockets on public transport, a burglarised apartment – tempting fate isn't worth it. With theft insurance, you'll sleep better.
- Your insurance will cover you anywhere in the world, so thieves won't disrupt your plans.
- No deductibles to pay.
- We'll replace your stolen device or issue a credit note within 3 business days of notification.
- Gift a phone with theft insurance – the service is tied to the product, not the owner.
How does it work?
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Get theft insurance
Get theft insurance for the items in your cart and choose how long you want the coverage to last. Pay the fee to activate the service.
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How do I claim insurance?
Report theft at +420 225 340 777. Prepare the necessary documents, including those from the police.
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Claim settlement
We'll process your claim within 3 business days after receiving all required documents. Please wait for our response.
The price of the service varies depending on the price of the device.
Insurance also has coverage limitations and exclusions, which you can find in the insurance terms and conditions available here.
When is it worth insuring against theft?
Insuring electronics against theft is worthwhile for more expensive devices that you often carry with you and are relatively easy to steal. Typical examples include mobile phones, laptops, or digital cameras.
How do I insure against theft?
FAQ
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How can I report theft of an insured device??
Report the theft by calling +420 225 340 777 or emailing [email protected].
Before reporting theft, have the following ready:
- - Purchase receipt number,
- - Serial number of the damaged product,
- - Precise description of the situation leading to the theft.
Also, prepare the following documents from the police:
- - Decision to suspend the case,
- - Official record (which might be referred to as a Protocol, Testimony, or Report),
- - Confirmation of IMEI blocking (for 3G/4G/5G devices).
The operator will take down your information and give you a reference number to track your claim.
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How long does it take to process an insurance claim?
We guarantee that we will process your insurance claim against theft within 3 business days of receiving all required police documents.
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What is the deductible amount?
Your deductible for theft insurance is 0%.
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What does theft insurance protect me against?
Theft insurance protects you against:
- - Theft of items you have on your person, e.g., pickpocketing (including simple theft, i.e., without overcoming obstacles),
- - Robbery,
- - Theft of items from a locked vehicle,
- - Theft of items during sleep,
- - Theft of items during a break-in into a permanent residence, cottage, or cabin.
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Can I insure against theft retroactively?
Yes, theft insurance can be purchased retroactively within 3 days of pickup/delivery.
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How does Theft Insurance differ from Breakage and Theft Insurance?
Theft Insurance exclusively covers theft and robbery, it doesn't cover mechanical damage resulting from, for instance, a fall or spill.
Theft insurance has a 0% deductible, and claims are processed within 3 business days of receiving all required documents. Breakage and theft insurance, on the other hand, has a 10% deductible, and claims can take up to 90 days to process.
- Where can I find previous insurance terms?
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What can I do if I disagree with the handling of my insurance claim?
If you disagree with the resolution of your insurance claim, we recommend contacting the independent insurance claims adjuster RG Consulting s.r.o. at [email protected]. You will promptly receive information about the initiation of your claim review. This process may take up to 30 days, depending on workload and case complexity.
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