Extended Warranty
In case of a post-warranty failure, we will repair the product, replace it with a new one, or issue a credit note for the full amount of the purchase price.
- Warranty up to 3 years in addition to the legal warranty period.
- We will process the insurance claim for you in full; the only thing you need to do is report the damage.
- We will repair your large domestic appliances at your home and save you the transportation costs.
- Interesting fact: in 2021, the insurance company resolved 90% of all claims in favour of the customer.
How does this service help customers?
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55" Samsung QE55Q60 TV
- The customer purchased a TV that cost €814.
- They also purchased an extended warranty.
- The TV broke down after the warranty period had expired.
- Alza collected the TV and had it repaired. The repairs cost €520 (64% of the purchase price). As the customer had a legitimate claim, they did not pay anything.
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TESLA RoboStar T80 Pro Robot Vacuum Cleaner
- The customer purchased a robot vacuum cleaner for €260.
- They also purchased an extended warranty.
- The robot malfunctioned after the warranty period had expired.
- As the customer had an extended warranty, they were entitled to compensation for the repair in the amount of €159 (61% of the purchase price).
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CANDY CS H10A2DE-S Tumble Dryer
- The customer purchased a tumble dryer for €349.
- They also purchased an extended warranty.
- The tumble dryer stopped working after the warranty period had expired.
- As the customer had an extended warranty, they were entitled to compensation for the repair in the amount of €231 (66% of the purchase price).
What makes it a worthwhile investment?
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The customer purchased a service that extended the service life of the product
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Alza resolved and reimbursed the claim outside the statutory warranty period
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The customer avoided unplanned financial expenses
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Extended warranty is a service worth investing in
How does it work?
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Extend the Warranty of Your Device
You can add Extended warranty to your product directly in your shopping cart or you can purchase the service during the statutory warranty payment. Extended warranty is automatically activated when we receive your payment.
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How to Use the Service?
You can report a fault during a product’s extended warranty on 02 571 018 05 or in any Alza branch.
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Claims
We aim to resolve your claims in the quickest time possible. Please wait for us to get back to you.
The price for purchasing Extended Warranty varies depending on the price of the product itself.
The insurance is subject to coverage restrictions and exclusions, which you can find in the terms and conditions available below.
Which goods are the most popular when it comes to purchasing an extended warannty?
Our extended warranty service can be purchased for most of our products according to your preferences. These categories are the most popular.
How to get extended warranty?
Frequently Asked Questions
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Is it possible to extend the warranty retroactively?
Yes, the warranty can be extended during the statutory warranty, as long as the service is currently available. It is possible to extend the warranty even after filing a complaint.
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Does the service also cover mechanical damage?
The extended warranty covers manufacturing defects in the same way the statutory warranty does. Mechanical damage is not one of them.
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Will I, as a VAT payer, be required to pay VAT, as in the case of car insurance?
Yes, if the insurance claim is resolved by repair. You, as a VAT payer, will be required to pay VAT from the price of the repair (this also applies to the exchange for another piece in the service center). However, as in other cases, the given VAT can be claimed back from the state.
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How long can it take to process an insurance claim?
We try to process each case within 45 days from the date the product is handed over. This deadline is met in the vast majority of cases. However, the statutory deadline for settling the insured event is up to 90 days; this is also stated in the insurance contract.
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Will I be lent a replacement product for the duration of the repair?
We currently do not provide replacement products for the duration of the insured event as part of the Extended Warranty service.
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How to proceed when making a claim for major appliances?
If your large appliance is damaged, you must first contact Alza.sk (tel: +420 225 340 777, e-mail: [email protected]) and report the insured event. In particular, state the cause of the insured event, the extent and nature of the damage. Also provide information from the proof of purchase, which shows when and how the insurance was arranged.
Subsequently, you will arrange a visit from our technician and if the repair is up to a maximum of 70% of the purchase price of the product, you will have the equipment repaired. Send us the invoice for the repair by e-mail and we will reimburse you for the costs of the repair to your bank account stated in your registration. If the repair should exceed 70% of the purchase price of the product (a non-refundable repair) or the service is unavailable, it is necessary to contact our customer line on 02 / 571 018 05 and send the goods to our complaints address together with a cover letter. Address: Mlynské Nivy 5/A, 811 09 Bratislava. - Where can I find the older versions of the insurance terms and conditions?
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Do you not agree with how the insured event was settled?
If you do not agree with how the insured event was settled, we recommend that you contact the independent claims adjuster RG Consulting s. r. o. on the e-mail address [email protected]. You will immediately receive a message about the start of the complaint investigation. This can take up to 30 days, depending on the workload and complexity of the case.
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