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Catalogue

Returns or warranty claims? Easily via AlzaBox.

You can return or claim your goods directly through your AlzaBox. Enjoy the same comfort and convenience you’re used to when picking up your parcels. And that’s not all! Once your claim is processed, you can also collect your repaired or replaced device from the AlzaBox.

"Fast, easy, and free — to the AlzaBox and back!"

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AlzaBox makes claims simple — both ways!

Now you can not only file warranty claims through the AlzaBox but also pick up exchanged or repaired items!

AlzaBox

How does it work?

File your warranty claim online in your account.
At any AlzaBox, select the “Send” option.
Enter your warranty claim number and place the parcel into the open locker
That’s it!

Return or file a claim Find an AlzaBox

The only limitation is parcel size

The lockers aren’t expandable and the maximum package size you can place into an AlzaBox is 43 × 33 × 57 cm. We’ll automatically open a locker sized for your item, but if it doesn’t fit by any chance, you have the option to open a larger locker. If your package is larger, bring it to any Alza store or send it via a courier service. For more information, see the article Service at Alza.cz.

Filing warranty claims and returns via AlzaBoxes is free

You don’t need to worry about any additional costs. The only thing you’ll spend is your time and we’ve minimised that too — you’ll spend no more than half a minute at the box.

You can drop off your package anytime 

Most AlzaBox users appreciate their flexibility, as they can pick up their parcels whenever they want. The same convenience applies when returning items or filing a claim.

Would you like free delivery to AlzaBox as well? 

This might not be news to you, but repetition is the mother of wisdom… so we’d like to remind you about the AlzaPlus+ program, which for just 25 CZK per month gives you free delivery to AlzaBox. Even every day, if you like.

Where can I find more information about warranty claims and returns?

You can find more details on “How to return or claim goods” in the article Service at Alza.cz.

More options and useful links

If you want to submit a new claim or return goods, go to My Alza – Returns and refunds, where you can create a new case and receive a case number, which you’ll then enter into the AlzaBox when sending your package.
Interested in filing a claim via an authorised service center? Find more information in the article “Benefits of Claiming at an Authorised Service Center“. If you’re looking for a suitable service center, see the List of authorised service centers.
To learn how to report an insurance event under the Extended Warranty, see the article “How To Report a Warranty Claim“.
For more complex cases, you can also refer to our Terms and Conditions or Returns Policy.

Need help?

You can contact us via the Contact Form.

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