Extended Warranty Insurance
Brief Terms and Conditions

Extended warranty insurance (hereinafter referred to as the "service"):

• COVERS manufacturing defects that manifest on the product after the expiration of the statutory warranty. The service effectively extends the standard statutory warranty of the insured product by an additional 1 to 3 years, depending on the purchased insurance variant.
• DOES NOT COVER mechanical damage, theft, defects caused by improper use of the product or use of incorrect/faulty software, or damage caused by natural elements or force majeure. Please note that the extended warranty does not cover consumables and components with an officially shortened statutory warranty, such as batteries, filters, and print heads.

The customer can file the claim directly with Alza.cz, which is the administrator of insurance events:

• By phone at +420 225 340 777 or by email at [email protected].
• Alza.cz will handle the insurance claim in one of the following ways:
  1. Repair the product;
  2. Replace the product with a new one;
  3. Refund the full purchase price for the insured product if replacement with a new item is not possible.

The service can be purchased:

Throughout the entire duration of the statutory warranty, if the service is currently available, even after filing the product claim.

The insurance premium is paid once, and the service is activated upon payment.

If the customer is a VAT payer, they will pay full VAT from the repair cost in the case of repairs. However, this VAT can be reclaimed from the state.

The maximum period for settling an insurance event is 90 days, but we aim to resolve each case within 45 days from the product's delivery to the Alza.cz branch.

Cancellation and termination of insurance:

The customer can cancel the service without giving a reason within 14 days of purchasing it.

To terminate the insurance, you can provide written notice within 2 months of purchasing the service. You will only need to pay a proportional part of the insurance.

The extended warranty insurance service expires: 

• At the end of the termination period,
• At the end of the agreed insurance term,
• Upon termination or loss of the insured product,
• Upon the provision of insurance benefits in monetary form,
• When the purchase agreement is validly withdrawn during the statutory warranty period due to a product defect.

Claims procedure: 

• The customer must collect the product without undue delay and within 30 days of being notified that the claim has been resolved; this period may not expire earlier than 60 days from the date the claim was submitted.
• If the customer fails to collect the product by the last day of this period, the Seller will charge a storage fee of CZK 50 including VAT for each day of delay after the period has expired.
• If the customer fails to collect the product from a resolved claim within 2 months of being notified that the claim has been resolved, Alza reserves the right to sell the product and use the proceeds to cover the storage fees, or to dispose of the product.
• When collecting the product or receiving a cash refund under a credit note following the resolution of a claim, the customer must present the document on the basis of which the goods were accepted for complaint and prove their identity using a valid identity document (national ID card or passport). This is to prevent loss or damage and to prevent the laundering of proceeds of crime. If neither of these documents is presented, Alza or its contractual partner may refuse to release the product or pay the credit note. If the Buyer is a legal entity, the product may only be released or the credit note paid to the statutory body of that legal entity or to a person who presents a verified power of attorney.

• Extended warranty insurance is provided by Česká podnikatelská pojišťovna, a. s., Vienna Insurance Group, Company ID No. 63998530.