Terms and Conditions of the Unwanted Gift Exchange Service

These terms and conditions govern the relationship between the parties to the agreement for the provision of the “Unwanted Gift Exchange” service (hereinafter the “Service”). The provider is Alza.sk s. r. o., Company ID No.: 36 562 939, VAT ID No.: SK2021863811, with its registered office at Sliačska 1D, 831 02 Bratislava – Nové Mesto district, registered in the Commercial Register maintained by Bratislava III Municipal Court, Section Sro, File No. 35889/B (hereinafter “Alza”). The other party is an Alza customer acting as the customer ordering the Service (hereinafter the “Customer”). These terms and conditions apply to all transactions relating to the Service. The Service is provided automatically and free of charge for selected products purchased from October 30, 2026, to December 24, 2026, on www.alza.sk or in Alza stores. The agreement for the Service is concluded at the moment a purchase agreement for a selected product covered by the Service is concluded between Alza and the Customer

Alza undertakes to allow the Customer to return a product covered by the Service without giving a reason until January 31, 2027, under the conditions specified below, provided the Customer requests such a return within the set timeframe.

Consumer – If the customer – consumer has the legal right to withdraw from the purchase contract within 14 days from receiving the goods, they can use the service only after this period; during it, they can exercise their legal right to withdraw from the contract (more information can be found in Article 6 of Alza's General Terms and Conditions). In other cases, the customer can use the service right after receiving the goods. The customer's legal rights are not affected by this service.

Alza is obliged to provide the Service, i.e., to allow the Customer to return the purchased product without giving a reason until January 31, 2027, only if:

The Service is available only for products sold by Alza as “new” or “unsealed.”

If the Customer meets all the conditions to use the Service and returns the product purchased as brand new in its original, undamaged packaging with all supplied accessories and complete documentation, clean and undamaged, the full purchase price will be refunded in the form of a voucher for further purchases on Alza, under these conditions.

If the Customer meets the conditions under which they can use the Service and returns to Alza goods that were purchased as brand new now in a poor or devalued condition, only a reduced-value refund voucher will be offered according to Section 6 of these terms and conditions, possibly for €0, with the option for ecological disposal. For personal care or hygiene products that show signs of use, returns are not possible.

For goods purchased with the label 'unsealed,' any shortcomings in the product, packaging, accessories, or documentation that existed when the customer received them are not considered when evaluating the conditions of the service

Shipping costs are non-refundable.

Definitions of product conditions covered by the Servic

Good

Poor

Devalued

The offer applies only to selected products for which the Service is provided in the product description and shopping cart, i.e., during the order placement and confirmation process, or when shopping at an Alza store. Gift cards, licences, digital content, perishable goods, vitamins, food including dietary supplements, or items that cannot be returned under the law are not eligible. Customised products (e.g., Alza PC Individual) and services/items supplied with products (e.g., protective screen application) are also excluded.

Products purchased via installment plans or “One Third” service are not eligible for return under this particular Service.

The Customer acknowledges that if gifts are provided with the goods, the gift agreement between Alza and the Customer is conditional. If the Customer exercises the right to withdraw from the purchase agreement or uses the Service, the gift agreement terminates, and the Customer must return any physical gifts with the returned goods. Failure to return these gifts will be considered unjust enrichment. If returning the gift is not possible, Alza may claim monetary compensation equivalent to the usual price. Purchase agreements are considered separately from gift agreements.

Alza reserves the right to limit returns via AlzaBox; in such cases, the Customer may still return the product at any Alza store or via a shipping company during regular opening hours.

If the Customer meets all the conditions of the Service for returning a product, Alza will, without undue delay after these conditions are met, refund the purchase price of the product in the form of a voucher for shopping at alza.sk. This voucher is not exchangeable for cash.

If the Customer returns goods that were originally purchased using a voucher, Alza will refund the purchase price again in the form of a voucher for shopping at alza.sk. This voucher is also not exchangeable for cash. The voucher is valid until February 28, 2027.

The value of the voucher can be used only for a single purchase. If the value of the purchased goods is lower than the value of the voucher, Alza will not refund the difference.

These terms and conditions become valid and effective as of October 30, 2026. A detailed description of this service is available on Alza’s official website.