Gift exchange? Easy!
We know that sometimes a gift just doesn't hit the mark. That's why, at Alza, you can exchange any product marked with the Unwanted Gift Exchange service for a voucher to purchase something else on alza.sk until .
valid until
How does the gift exchange work?
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Choose a product with the
"Unwanted Gift Exchange" serviceYou can find confirmation that the service applies to the gift in the product details and in the first step of the checkout. The service cannot be combined with financing in instalments and the NEO service.
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You can return the gift by
If you don't like the gift, you can return it unused and undamaged* to an Alza.sk store or one of our AlzaBoxes by .
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Get a voucher for
another purchaseAfter returning the unused and undamaged* product, we will automatically send you a voucher for your next purchase.
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Use the voucher to purchase
another productYou can use the voucher to purchase another gift or product on alza.sk. The voucher is valid until .
* In the case of used and damaged products, the value of the voucher is reduced as per our terms and conditions.
Want to exchange your gift via AlzaBox?
It's easy!
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Create a claim online in your account.
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Pack the goods carefully and clearly write the case number, including letters, on the parcel.
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Bring the goods to any AlzaBox.
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Select Send on the screen and enter the case number on the display.
FAQ
You obtain it when you purchase a product on the alza.sk e-shop from to and tick the "Unwanted Gift Exchange for a Voucher" service in the cart. The service is provided automatically and free of charge and applies only to products for which it is offered as part of the description in the product details and in the cart, that is, in the process of placing and confirming the order. You can find the full text of the terms of service here.
If you return goods that were purchased as brand new but are now in poor or devalued condition, you will be offered a reduced-price return in the form of a voucher based on the degree of wear and tear, or the option to have the goods ecologically disposed of for free. If a customer returns goods related to body care or hygiene that are in poor or devalued condition, indicating signs of use, the goods cannot be returned to Alza.sk. You can find the complete terms and conditions of the here
This offer applies to all customers who meet the conditions of this service.
- This offer applies only to products for which the service is offered in the cart, that is, in the process of placing and confirming the order.
- Gift vouchers, licences, electronic content, perishable goods, and goods for which the statutory right of withdrawal cannot be used cannot be returned.
- Products that have been customised to the customer's specifications (e.g., Alza Individual PC builds) cannot be returned.
- Products purchased on instalments and NEO cannot be returned.
You can find the complete terms and conditions of the service here.
You have two options: either within the statutory right of withdrawal within 14 days of delivery of the product, or within the framework of this service, when the product must be returned after the expiry of the 14-day period for withdrawal, but no later than , directly to an Alza.sk store, via one of our AlzaBoxes, or delivered by mail/shipping company, and that in the original packaging, including all components and accessories, undamaged and unused, together with the purchase invoice.
- For goods that meet the specified conditions, Alza.sk will refund the price in the form of a voucher for future purchases on alza.sk, as well as the insurance.
- You can use this voucher according to the terms and until the specified date on the voucher.
- In case of returning goods for which a voucher was used for the purchase, Alza.sk will refund the price of the goods again in the form of a voucher for future purchases on alza.sk, based on the returned item's value.
The price of services provided by Alza.cz a.s., such as custom styling, first start-up, screen protector installation, and other service services, is not returned.
However, if any insurance was purchased with the product, its full value will be returned.
- In the case of statutory withdrawal.
- In the case of a claim for a damage or insurance event.
- In the case that the conditions for their use are not met, e.g., the product is damaged, incomplete, used (this does not apply to products purchased from the "Used" or "Refurbished" categories), etc.
If our AlzaBoxes are full, we may limit returns via AlzaBox. In such cases, you can return your item to one of our Alza branches, or to a branch of our partner, during regular opening hours, or via a shipping company.
