Dell Next Business Day On-Site zahŕňa tieto služby:
Servis u zákazníka do druhého pracovného dňa (NBD On-Site)
Telefonická technická podpora
Nepretržitá komplexná online podpora (24/7)
30-dňová úvodná asistencia
Servis u zákazníka do druhého pracovného dňa
Po nájdení chyby telefonickou podporou umožňuje služba Dell Next Business Day vyslanie certifikovaného technika k zákazníkovi. Ak technik zaznamená telefonické hlásenie chyby do 17 hodín pracovného dňa (pondelok - piatok), a pokiaľ sú dostupné potrebné náhradné diely, je to vždy do druhého pracovného dňa.
Telefonická technická podpora
Ak ste neboli schopní problém s výrobkom Dell vyriešiť pomocou online pomoci, možno zavolať na linku, na ktorej bude vykonaná diagnostika. Vďaka tejto službe sa dajú rýchlo a efektívne zistiť prípadné chyby a zabezpečiť najvhodnejší a najrýchlejší spôsob nápravy. Linka je dostupná v pracovných dňoch a je spoplatnená podľa bežnej sadzby.
Nepretržitá komplexná online podpora
Na adrese support.euro.dell.com získate bezplatnú online asistenciu vrátane e-mailovej podpory. Budete mať prístup k manuálom, nástrojom na diagnostiku problémov a informáciám o hľadaní chýb. Môžete tu nájsť aktuálne ovládače, odpovede na časté otázky alebo sa sami opýtať technikov. 24 hodín denne,7 dní v týždni.
30-dňová úvodná asistencia
V priebehu prvých 30 dní po dodaní hardvéru alebo softvéru Dell máte k dispozícii telefonickú technickú podporu, ktorá vám pomôže s akoukoľvek inštaláciou a konfiguráciou, týkajúcou sa týchto produktov. Ak si niečím nie ste istí, alebo neviete ako niečo sprevádzkovať, môžete využiť práve toto riešenie.
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