Dobrý den, rád bych reklamoval myš Glorious Model O, kterou jsem kdysi kupoval přes Alzu, přestala mi fungovat obě postranní tlačítka, je to běžné, nebo ne? Myš jsem kupoval v srpnu 2023. Obávám se ale, že objednávku jsem provedl bez přihlášení a už bohužel nemám doklad o koupi. Mám ale stále originální krabici, kde je uvedeno, že zásilka šla do Alzaboxu. Nešlo by podle toho nějak dohledat objednávku nebo ověřit nákup, abych mohl zboží reklamovat? P.S.: Neposílal jsem to přes reklamační formulář, protože se chci nejdřív jen zeptat, jak v takovém případě postupovat. Mohu případně zaslat fotku krabice e-mailem. Děkuji za odpověď.
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