Information on AlzaPC and Alza Individual claims
The 5-working-day resolution for AlzaPC claims applies when replacing a component with one currently in stock (primarily identical to the original configuration; if out of stock, we choose an alternative of equal or higher performance). Alternatively, we may replace the AlzaPC with an identical or alternative model of equal or higher performance. If the customer does not agree to this condition, the standard 30-day statutory period for claim resolution applies.
In the event of an Alza PC claim, if delivered to our Bernolákovo or Chrášťany branch, we will perform an express diagnostic check under warranty free of charge. This eliminates the risk of damage to the PC during transport and speeds up the entire claims process, which we can resolve within a few hours of receipt using this service. To use this service, please contact the seller.
This service can only be used for AlzaPC and Alza Individual computers within the warranty period.
Express AlzaPC diagnostics can be performed at the following branches:
- Bernolákovo: Šákoňská cesta 1, 900 27 Bernolákovo
- Chrášťany: Severná 255, 252 19 Chrášťany
After receiving the PC for a claim at the Bernolákovo or Chrášťany branch, our technician will call the customer at the provided telephone number within 30 minutes to inform them of the issue and propose repair options. We perform the diagnostics within 30 minutes of the PC being handed over at the branch.
The customer always has a choice:
- If it is a software fault, we will resolve it within 120 minutes
- If it is a hardware fault that we can resolve by replacing a component we have in stock (either the original component type or an alternative type), we will resolve it within 120 minutes
- If it is a hardware fault and we do not have the original or alternative component in stock at the Bernolákovo or Chrášťany warehouse, we will perform the service within 24 hours
We reserve the right that, in the event of complications, the claim may take up to a maximum of 5 working days in accordance with the standard AlzaPC claim conditions.
The service is available daily Mon–Sun from 9:00 to 18:00, except for the following public holidays (1 Jan, Easter Monday, 24–26 Dec).
Can I supply my own components?
NO, we only assemble PCs using new components ordered from our e-shop together with the PC Component Assembly/Custom PC service in a single order.
Can I split the PC order into 2 invoices (so that it does not exceed €1,600)?
NO. Unfortunately, the final invoice will only feature 1 Alza Individual product and the service. Therefore, splitting the invoice is not possible.
Is Windows included in the service?
NO, you must purchase the operating system licence yourself. We only pre-install a demo version of the system, which you must legally activate yourself at home.
Will you keep the component boxes for me?
NO. Unfortunately, we do not keep the component boxes as we have no way of transporting them to you safely. We only keep the motherboard box and the case box. All unused accessories (cables, manuals, screws) will be placed inside the motherboard box.
Can I return the PC within 14 days?
NO, because this is a custom-made product, it is not possible to withdraw from the purchase agreement.
I am buying a PC for a business, does the 3-year warranty apply to me?
YES, we stand by the quality of our builds, so we offer a 36-month warranty even to customers purchasing a PC for business use.
Can I open the build, clean it, or replace a component?
YES, we do not seal our builds. You are free to open them, clean them, or even change components. However, the warranty does not cover modified components, and any mechanical damage will void the warranty.
Can I claim a warranty on just one component of the PC?
NO, a claim can only be made for the PC as a whole. The warranty does not apply to individual components.
Will the PC assembly process be streamed, and how long does it take?
The entire assembly process will be publicly streamed on Twitch on the
AlzaPClive – Twitch channel. The total maximum time allocation for the purchased service is 4 hours of streaming.
How is the stream schedule agreed, and how is the service paid for?
After purchase, our team will contact you to finalise the build and offer the next available stream slot. The slot can only be chosen from the options we offer. Payment for the service is always in advance.
Is it possible to cancel the service or return the PC after assembly has started?
Due to the custom nature of the build, which is tailored to your specifications, it is not possible to withdraw from the purchase agreement or cancel the service once assembly has started. For more information, please refer to Article 7 of our T&Cs.
Can I choose a specific technician for the assembly and stream?
For operational reasons, it is currently not possible to choose a specific technician. The stream will be conducted by a technician who is part of the Alza PC stream team.
What is the delivery time for the assembled PC with the streaming service?
Due to limited capacity, we cannot guarantee the standard delivery time. The delivery time is specified individually for each order, taking into account the availability of stream slots.
How long will the stream recording be available on Twitch?
The stream recording for later viewing is available on Twitch for a maximum of 5 days.
In which language is the stream conducted, and how long is the recording available?
The stream is always conducted in Czech and in real-time on Twitch. The recording is available for 5 days.
By when can I request a change to the stream schedule?
Any request to change an already agreed slot must be made at least 24 hours before the scheduled time. After this period, we can no longer guarantee a change.
How can I communicate with the technician during the stream, and what are the chat rules?
You can communicate with the technician via the Twitch chat. Alza reserves the right to moderate the chat and block inappropriate comments.
What do I need to watch the stream on Twitch?
To watch, you must have a working internet connection and a compatible device for playing content on Twitch.
Who owns the rights to the content created during the stream?
Alza.sk owns the rights to all content created during the stream. The content may be used for marketing and advertising purposes. The technician may say your username.
Where can I find the full terms and conditions of the service?
All our other relations are governed by our terms and conditions available
here.
