Service at Alza.sk
Simple. Fast. Reliable.
How do I make a warranty claim and return the goods?
1. At authorised service centres
Authorized service centers offer greater comfort, flexibility, and speed when handling your warranty claims. If your product has an authorised service center, it is faster and easier to file a claim directly there.
Find my authorised service centre2. Simply to AlzaBox
- Create a warranty claim online in your account.
- Carefully pack the product and clearly mark the package with the case number including letters.
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Bring the goods to any AlzaBox, select Send and enter the case number.
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We recommend printing out the Claim Form, which you can find in the details of the created case.
- Cut off the bottom part of the form with the address and barcode.
- Place the top section inside the parcel with the product and affix the bottom section on the carefully packaged parcel.
- At AlzaBox, simply click the "Send" button and scan the barcode.
- Please do not write the case number directly on the original packaging of the goods, as this will devalue it.
- Before inserting the parcel into AlzaBox, remove all previous shipping labels from it. This will help us to identify your case more quickly.
- If you are placing multiple products under one case in the locker, pack them into one box, bag, or group them together in any way to create a single unit. This will help us identify your case more quickly.
- If the parcel does not fit into the open locker, keep the locker open and return to the screen. Select "Open a larger locker" and follow the on-screen instructions.
- Please do not place your claims case in the same locker from which you are picking up your order. This will make it much more difficult to identify your case.
- We recommend measuring the packed parcel in advance. The maximum dimensions are 43 x 33 x 57 cm. If your parcel is larger, bring it to any Alza branch or send it by a shipping company.
What to watch out for? -
We recommend printing out the Claim Form, which you can find in the details of the created case.
3. In person at a store
- Prepare the goods and bring them to any Alza branch
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To speed up the process, we recommend filing the claim online.
4. By mail or shipping company
- Create a claim online in your account.
- Prepare the goods and pack them securely.
- Enclose the Claim Form, which you can find in the details of the created case, or enclose a cover letter with a description of the defect, a copy of the purchase receipt and your return address, and possibly also your bank account number in case of a refund.
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Hand over the goods to the shipping company and send them to the address:
Alza.sk – Claims
Mlynské Nivy 19034/5a
821 09 Bratislava
Do you want to return a mobile phone or tablet?
Before servicing your phone or tablet, or filing a warranty claim, try resetting it to factory settings first. Often the error can be in a third-party app, which will resolve the repair of the phone or tablet incomparably faster. Below you will find instructions on how to do this.
How to reset your phone to factory settings
Mobile or tablet repair? Back up your data!
Do you want to return a mobile phone or tablet or will you be resetting it to factory settings? Then don't forget to back up your data. Mobile phone service is usually associated with resetting them to factory settings. Below you will find instructions on how to back up phones of different brands.
How to back up and restore your phone
FAQ
I purchased an item and it doesn't work
I purchased an item and it was delivered damaged or incomplete
What documents do I need for a warranty claim?
Is there any difference in the warranty process if I purchased the item as an entrepreneur?
Do I also need to bring the accessories?
If I have a fault with an accessory, do I need to bring the main product for the warranty claim?
How do the new e-shop rules from January 6, 2023 affect me?
Do I need the original packaging from the product?
Can someone else pick up the warranty claim for me?
If you are a corporate customer, we will only issue a credit note to the person specified in the registration.
Will I lose my data on the device?
I received a report from the service stating that the item is irreparable; what should I do?
Can I choose between getting a new product or a refund when making a warranty claim?
Is it necessary to have the proof of payment with me when making a warranty claim for the product?
Alza.sk Claims Process
When you make a claim, you will be given a claims number (RMA).
Return the goods for inspection by a technician. The goods will then be sent for repair or replaced by a new piece.
We'll keep you informed, so that you always know the status of your claim.
Claims are settled in the shortest time possible — within 30 days at the latest.
What to do when ...
I want to return goods
Goods can be returned within 14 days of purchase. Simply fill out our online form and follow the instructions given.
RRReturn goodsMy goods arrived damaged
- If you notice damage to your goods within 48 hours of receipt, please contact the delivery company immediately.
- In other cases, please contact our helpline on +421 2 5710 1800, use our contact form, or send send an email to [email protected]
- We recommend that you take photographs of the defects, and send the goods complete with their original packaging and accessories.
Need help with something else?
Contact our call centre