Dobrý den. Prosím o radu na koho se obrátit. Tuto přepěťovou ochranu jsem kupoval 12/2011. Nyní je nefunkční, vyhazuje pojistky. Na faktuře od Alza je sice v kolonce záruka, uvedeno 24měs. ale všude na obalu výrobku je "lifetime", proto si myslím, že by vada mohla být reklamovatelná. Mohu se v takovém případě obrátit na prodejce (tedy Vás), nebo probíhá reklamace přes výrobce? A pokud přes výrobce, poradíte mi jak je kontaktovat? APC sice má české stránky ale nějak se mi nedaří nalézt nějaký email, nebo založení žádosti o RMA. Možná to bude také tím, že přepěťová ochrana se mi podle Google najde na stránkách Schneider Electric (tedy zřejmě nějaké oddělení od APC? jelikož to se nyní zaměřuje především na UPS) Nevím jak postupovat. S přepěťovkou jsem byl velice spokojen a pokud by šlo provést opravu, upřednostnil bych ji na úkor nákupu nového výrobku Moc děkuji za odpověď
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