Assertiveness for managers

This practical and readable book will help all managers, team leaders and entrepreneurs to communicate assertively with individuals and teams. You will learn how to assertively express disagreement and resolve conflicts, how to use assertiveness to counter unjustified criticism, how to recognize different personality types for effective negotiation, as well as how to delegate correctly. You will learn about assertive techniques, how to recognize and deal with a manipulator, how to respond to overt and covert aggression, and how to deal with your own and other people's emotions. The second edition of the successful handbook also deals with the issue of creative thinking in the work of a manager, the conditions of successful communication, balancing work and personal life of a manager and the need to set priorities and ranking of values.