Audiobook by Ladislav Špaček Business Etiquette and Communication
The book Business Etiquette and Communication is intended for anyone who wants to achieve success in their profession, whether in the world of business, finance, public administration or politics. It is indispensable for everyone, who communicate with clients or business partners, whether they're corporate executives or office managers, sales representative, insurance agents, real estate agents or financial company employees, who offer services to the public. It is an excellent reference book for students of diplomacy and international relations, communication and media communication.
It discusses in detail the rules of etiquette in all the areas that make for successful meetings, from appropriate dress to contact situations to dining and social events. In it, you will find practical instructions on how to deal with dress code, invitations, and behaviour at various work and social gatherings. In the chapters on communication, the reader will find instruction on the principles of dealing with clients, negotiation and its tactics, and the skills of effective presentation.
There are also chapters on the linguistic aspect of public speaking and rhetoric. Managers and politicians will also welcome the chapters on communication with the media. The book serves as a practical compendium covering all knowledge in the field of etiquette and communication skills.
