Business process improvement

The book by the acclaimed author is a practical guide for managers and consultants aiming to improve business processes. In addition to practical recommendations on how to proceed with improvement activities, it provides guidance on how to apply Lean Six Sigma methodological approaches and tools. It focuses on the role of processes in organizations of all types and sizes, process management approaches, corporate culture, and the importance of continuous process understanding and improvement. It presents the basic principles of Lean Six Sigma approaches and recommendations on how to prepare for these initiatives. It also shows how to go about selecting a specific project for an improvement activity, how to plan your own approach, and how to work with the sponsor and project teams. You will also learn which variants of process maps are appropriate to use, how to proceed with problem analysis and how to assess process weaknesses. In addition to the characteristics of each tool, you will also get recommendations on when to use each tool and how to proceed with its application.