Remote Installation - First Start of Windows OS or macOs, including Installation of ProgramsDiscontinued
Remote Installation - First Start of Windows OS or macOs, including Installation of Programs
The product requires an up-to-date operating system.
Help with starting a new Windows 10 computer
Did you buy a new computer or laptop running Windows 10 and don't know how to install it? You can solve this problem quickly and easily with the unique Alza Service.Using remote access, we will help you complete the installation of the operating system on your computer, ensure its trouble-free operation and set up backup of important data. Because it is a remote installation, you can do everything from the comfort of your home, so you save a lot of time and worry.
Fast service
Convenient setting
Trained technicians
Maximum security
How does it work?
Buy the type of service you want.
After you have paid it, you will see the Alzy customer account in the library / license section within a few minutes.
Contact customer support at [email protected] (available 7 days a week 24 hours a day) and state your name, surname, possible company data, model of the purchased equipment, including the preferred solution time (non-binding).
To the contact tel. the number will be sent to you by the operator the next working day to verify the validity of the purchased license code and to agree on further steps for the implementation of the service. In case of inability to use email or any other problem, it is also possible to contact customer support on tel. +420 226 254 952
Once the license code has been validated, a technician will contact you within 24 hours to arrange the exact implementation time (weekdays Mon-Fri 7 am-6 pm).
Operating system settings - basic security, creating a Microsoft account, running recent updates, setting up backup with OneDrive, encrypting disks with BitLocker (if supported by the version of the installed OS)
Install purchased Microsoft Office, Adobe Acrobat
Initial introduction to the basic operation of Windows 10
Factory setting if it is an unpacked product that has been incorrectly taken over
Purchased service code can be used up to 3 months after purchase
The service is available Mon - Fri 7:00 - 19:00
Terms for the proper functioning of the service
Windows 10 operating system
Functional internet connection
Security first
With remote access, our technician can control your computer in the same way he or she is personally present in your home. Additionally, you see its activity in real time, so you have perfect control over it. Remote assistance can, of course, be interrupted at any time. Long-distance connectivity is as safe as possible thanks to advanced encryption, so you do not have to worry about the abuse of your data during an intervention.
After purchasing the service, contact the research team at [email protected] (available 24 hours a day, 7 days a week) and state:
Name and surname (or company data)
Phone contact (to which we may contact you)
License code (in the form XY-YYYY-YYYY; X = letter, Y = number)
Device model
Preferred hit time (tentative)
Note:
In case it is not possible to use e-mail it is possible to register on tel. C. +420 226 254 952
You can find the license code: My library - license (if you have a cash on delivery order, the key for displaying this code can be found in the cash on delivery box)
If you do not find your license code and questions, please contact us at [email protected] or +420 225 340 610 (Mon-Fri 7-17 pm)
You will receive a registration confirmation on your e-mail with acceptance of the request for service implementation
Within 1 working day, a technician will contact you to arrange the exact implementation time (Mon-Fri 7-18 pm)
Pro aktivaci služby je nutné:
Po uhrazení objednávky je nutné odsouhlasit licenční podmínky: „Moje Alza – Moje knihovna – licence“ (až po tomto kroku bude registrace služby automaticky provedena)
Pro ověření vaší zakoupené služby budete telefonicky kontaktováni (v pracovní dny Po-Pá 8-17 hod.) a na váš e-mail obdržíte registrační potvrzení s přijetím požadavku na realizaci služby
Pokud máte objednávku na dobírku, tak klíč pro zobrazení této služby najdete v krabici s dobírkou
Nejpozději do 1 pracovního dne vás kontaktuje technik, který s vámi domluví přesný čas realizace (v pracovní dny Po-Pá 7-19h)
V případě problémů je možné registraci provést na tel. č. +420 226 254 952 (v pracovní dny Po-Pá 8-17h)
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