The art of dialogue

In the book THE ART OF DIALOGUE - How to really understand people you will learn:
* how to communicate without prejudice,
* how to use questions purposefully and honestly to prove your point,
* how to combine assertiveness with tactical behaviour,
* how to communicate with a problematic or disabled partner,
* how to make professional phone calls,
* how to act in the media.
The new book by the acclaimed author shows you, through numerous examples, how politeness facilitates understanding, how to express your thoughts succinctly, concisely and with respect for the other person's interests, or how to protect the boundaries between personal and professional roles. It offers practical exercises for understanding one's own personality, training procedures for developing communication and anti-stress techniques for preventing burnout syndrome. It will teach you to see life from a perspective.