On 11.5.2024 (Saturday) it will not be possible to pick up household appliances and bulky goods at the Alza Nitra branch due to an event in the parking lot.
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Remote Installation - First Start of Windows OS / macOS, including the Installation of Programs for

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Remote Installation - First Start of Windows OS / macOS, including the Installation of Programs for
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Remote Installation - first start of PC/NTB/MAC and configuration of OS Windows/macOS, installation of programs and purchased software, settings of backup and protection, basic acquaintance with control of Windows/macOS
Code:  SWLI0056
Remote Installation - First Start of Windows OS / macOS, including the Installation of Programs for Discontinued

Remote Installation - First Start of Windows OS / macOS, including the Installation of Programs for

Help with starting a new computer with Windows 10 or Apple Macbook / iMAC

Have you purchased a new PC, laptop, Macbook or iMac and need help installing it? You can solve this problem easily and quickly with unique Experis partner service. With the help of remote access, we will help you complete the installation of the operating system on your new computer, ensure its trouble-free operation and set up backup of important data for you. Because it is a remote installation, you can do everything from the comfort of your home, so you save a lot of time and worries.

Before purchasing this service, please make sure that you have not purchased a PC / notebook in the version without an operating system.


What does the service for Windows devices include?

  • Complete the operating system installation
  • Internet connection configuration
  • Creating a user profile and its settings
  • Installation of internet browser and email client
  • Help with installing purchased antivirus software
  • Operating system settings - basic security, creating a Microsoft account, running the latest updates, setting up backups using OneDrive, encrypting disks using BitLocker (if supported by the version of the installed OS)
  • Installation of purchased Microsoft Office, Adobe Acrobat
  • Initial introduction to the basic operation of Windows 10
  • Factory setting in case of an unpacked product that was incorrectly taken over



What does the service for macOS devices include?

  • Complete operating system setup
  • Internet connection configuration
  • Create an Apple ID and set it up, or sign in to an existing account
  • Installation of internet browser and email client
  • Help with installing purchased antivirus software
  • Operating system settings - basic security, running updates, setting up backup using iCloud / OneDrive
  • Installation of purchased Microsoft Office, Adobe Acrobat
  • Help with Installing MAC-compatible local peripherals
  • Login to the AppStore for the possibility of installing other applications
  • Initial introduction to MAC control (function keys, brief introduction to operation and equipment)



To activate the service it is necessary:

  • After paying for the order, it is necessary to agree to the license conditions: “My Alza - My Library - License“ (only after this step will the service be registered automatically).
  • To verify your purchased service, you will be contacted by phone (on weekdays Mon-Fri 9am-5pm. ) and then you will receive a registration confirmation by e-mail accepting the request for the implementation of the service.
  • If you have a cash on delivery order, you will find the key to display this service in the cash on delivery box.
  • In case of problems, it is possible to register on tel. C. +420 226 254 952 (on working days Mon-Fri 9-17 hrs. )

The service can only be performed after the device has been delivered or taken over for installation.
The service is available Mon - Fri 7:00 - 19:00
The validity of the license to perform the service is max. 3 months from the date of purchase.

Conditions for the proper functioning of the service

  • Windows 10 operating system - before purchasing this service, please make sure that you have not purchased a PC / NTB version without an operating system
  • Functional internet connection; at least 2 Mbit for download and 1 Mbit for upload, no data restriction (FUP)
  • The service can only be performed on a new PC / NTB / MAC

Safety first

Thanks to remote access, our technician can control your computer in the same way as if he were personally present at home. In addition, you can see its activity in real time on the desktop, so you have perfect control over its actions. Of course, remote assistance can be interrupted at any time. Thanks to advanced encryption, the remote connection is extremely secure, so you don' t have to worry about your data being misused during a technician' s intervention.


    Pro aktivaci služby je nutné:

    • Po uhrazení objednávky je nutné odsouhlasit licenční podmínky: „Moje Alza – Moje knihovna – licence“ (až po tomto kroku bude registrace služby automaticky provedena)
    • Pro ověření vaší zakoupené služby budete telefonicky kontaktováni (v pracovní dny Po-Pá 9-17 hod.) a na váš e-mail obdržíte registrační potvrzení s přijetím požadavku na realizaci služby
    • Pokud máte objednávku na dobírku, tak klíč pro zobrazení této služby najdete v krabici s dobírkou
    • Nejpozději do 1 pracovního dne vás kontaktuje technik, který s vámi domluví přesný čas realizace (v pracovní dny Po-Pá 7-19h)
    • V případě problémů je možné registraci provést na tel. č. +420 226 254 952 (v pracovní dny Po-Pá 9-17h)
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