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Remote Installation - First Run Online

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Remote Installation - First Run Online
Remote Installation - First launch online for 1 PC / Mac, remotely controlled
Code:  SWLI0017

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Remote Installation - First Run Online

Help with installing Microsoft Office remotely

Have you purchased a new computer or laptop with Windows or macOS and do not know how to install it? You can solve this problem easily and quickly with the unique Alza Servis service. Using remote access, we will install the program on your computer and ensure its trouble-free operation and set up the backup of important data for you. Because it is a remote installation, you can do everything from the comfort of your home, so you save a lot of time and worries.

How does it work?

  • Purchase the required type of remote installation
  • Pick up the service code in your back office
  • Přejděte na webovou stránku www.alzaservis.cz
  • Fill in the required data in the form and enter the service code
  • Confirm the data with the button and then the online connection with our technician will be started
  • A chat window will appear for quick communication with the technician
  • The technician will ensure the required installation

What does the service contain?

  • All the settings that are needed for the basic use of the device
  • Installation of Microsoft Office, purchased antivirus, Adobe Acrobat, etc.
  • Factory setting in case of an unpacked product that was incorrectly taken over
  • Removal of bloatware, which does not make sense in the Czech Republic.
    - Run the latest updates
  • Operating system optimization for fast running
  • As part of this service, you can also use a telephone consultation on our hotline, e. g. in cases where the customer has a problem connecting the device to the Internet.
  • After purchase, the service is valid indefinitely until its activation

The service is available Mon - Fri 9:00 - 21:00

Safety first

Thanks to remote access, our technician can control your computer in the same way as if he were personally present at home. In addition, you can see its activity in real time on the desktop, so you have perfect control over its actions. Of course, remote assistance can be interrupted at any time. Thanks to advanced encryption, the remote connection is extremely secure, so you don' t have to worry about your data being misused during a technician' s intervention.

Conditions for the proper functioning of the service

  • Operating system Windows 7 and higher, or macOS (Apple) 11.6 and higher
  • Minimum internet connection speed 2 Mbit for download and 1 Mbit for upload, no data restriction (FUP)
  • The intervention can last from a few minutes to several hours, depending on the speed of the Internet and the type of intervention selected

Jak na to? 

  • Přejděte na stránku: www.alzaservis.cz
  • vložte zakoupený kod a vyplňte požadované údaje
  • klikněte na tlačítko "Zahájit online spojení s technikem" 
  • během pár sekund dojde ke vzdálenému připojení a zobrazí se Vám na monitoru chatovací okno pro komunikaci s technikem
  • Služba je dostupná  PO - PÁ  9:00 - 20:00 hod
  • zakoupený kod je potřeba použít do 6 měsíců od zakoupení 
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