Hello, this is type C device, however I can only connect with the charger came from the box? I've tried other type C charging, it is not working, is it normal? Thank you.

A 36-month / 3-year or 48-month / 4-year warranty refers to the total duration of the warranty from the date of receiving the goods. Compared to standard statutory rights, this gives you an additional 12 months / 1 year or 24 months / 2 years, respectively, to file a claim.